Privacy and Data Protection Policy.
At Maytree Group we take your privacy very seriously and are committed to protecting your personal information.
Please read this policy carefully to understand how we collect, use and store your personal data.
If you have any questions regarding our privacy statement, please write to: Unit 20a Shangri-La Farm, Todds Green, Stevenage, Herts, SG1 2JE
This Policy Includes:
• How we collect information
• Where we collect information from
• What personal information we collect
• How we will use your personal information
• Children’s data
• How we keep your data safe and who has access to it
• How we keep your information up-to-date
• Your right to your information
• Changes to this policy
How We Collect Information
We may collect information about you whenever you interact with us, for example when you:
• Enquire about our services, visit our website
• Attend a meeting with us and provide us with information about you
• Contact us through the following channels: online, email, phone, SMS, social media or post
We may also receive information about you from third parties – but only if you’ve given them permission to share your information.
Where we collect information from
When information is directly given to us -
Customers may provide details to us when requesting a quotation for a project.
When other organisations share it -
We may get details shared to us from another organisation with the customers consent. For example, a main contractor who is using us as a subcontractor.
Social Media
You might give us permission to access information from messaging services like Facebook, LinkedIn and Twitter. This will depend on your settings or the privacy policies for the particular social media site.
What categories of personal information we collect
We typically collect your contact details - full address, email address, phone number and mobile number (if supplied).
How we will use your personal information
We will use your personal information in a number of ways, including for the following:
• To provide you with the services or any information you have requested
• To gather feedback on any services we have provided
• To maintain our organisational records and ensure we have your most up-to-date marketing preferences
Children’s data
We do not actively collect information from children (under-18s), and would not knowingly hold or process data of a minor.
How do we keep your data safe and who has access to it?
We place great importance on the security of your personal information and will always try to take appropriate precautions to protect it.
We ensure that there are appropriate technical controls in place to protect your personal details. For example, we use encryption technology on our websites and carry out regular security reviews on our network.
We always ensure only authorised personnel have access to your information. All information is stored on password protected computers and is backed up daily, adhering to GDPR Law. Any physical files are securely archived.
GDPR
Maytree Group are committed to data protection and data privacy. With the General Data Protection Regulation (GDPR) becoming enforceable on the 25th May 2018, we have undertaken a GDPR programme to review our entire company, the way we handle data and the way in which we use it to provide our services.
We are fully committed to the principles of data protection and to safeguarding our data and that of our clients – as such we pledge that we are fully prepared for GDPR and that we will exceed our clients’ expectations.
Who we share your personal data with
Your information is not passed to any third parties, except with the purpose of allowing us to fulfil your order with us. You will be notified of this beforehand.
How we keep your information up-to-date
Where possible, we try to keep your records up to date; for example, we aim to contact you at least once every two years by telephone to ensure your information on our database is correct. However, we really appreciate it if you let us know if your contact details change.
How long we keep your information for
We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of any customer for a minimum of six years after final invoice to comply with HM Customer & Revenue legal requirements.
Our legal basis for processing your information
Although in many cases we will seek consent to process your personal data, in some instances we may process your information without consent when we are legally allowed to do so. This will only be where it is in our legitimate interests to do so and where we are confident that such processing is not likely to prejudice your legitimate interests or rights and freedoms.
Where we are processing your personal data on the basis of consent that you have given us, you are entitled to withdraw that consent at any time such that we can no longer rely on it as a basis for continuing to process your personal information.
Your rights
You have the ‘right to be forgotten’ if we are processing your data on the basis of consent, unless there are other legal grounds and obligations that require us to keep your personal data. In this case any personal data we hold would be erased and we would be unable to fulfil any requests about the information we had held retrospectively.
Complaints policy
If you would like to raise a concern or make a complaint about how we process your personal data, we encourage you to speak to or write to us and the matter will be fully investigated by one of our Directors and we will report back to you within 20 working days of the original complaint.
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